Senior Service Manager – Insurance Claims
Are you an experienced leader with a passion for driving strategic and operational excellence in insurance claims? This is a key senior role responsible for balancing a best-practice claims experience with strong risk and compliance oversight. A leader of leader’s role you will play an instrumental part in shape the development of insurance claims services, ensuring alignment with industry expectations and regulatory obligations.
As the 2ic to the Head of Insurance, you’ll support managers oversee key transitions and projects, and ensure seamless delivery of operations. You’ll also play a pivotal role in implementing and evolving the Insurance Strategy, taking ownership of claims, underwriting, and the insurance claims contact centre.
Key Responsibilities
- Partner with senior leaders to shape and execute strategic priorities.
- Champion continuous improvement, challenging existing practices to enhance claims processes.
- Build strong stakeholder relationships
- Adapt to a fast-paced, evolving environment,
- Drive innovation, integrating new technology and process enhancements.
- Ensure an exceptional claims experience remains at the heart of all operations.
- Oversee compliance with industry regulations, authority limits, and internal standards.
- Manage budgets and workforce planning
- Support and guide team leaders in people management and development.
- Provide leadership training and development opportunities for future growth.
- Foster a high-performance, collaborative culture.
Desired Skills
- 5+ years of operational leadership experience in Life Insurance.
- Proven ability to engage senior stakeholders and lead high-performing teams.
- Strong leadership, problem-solving, and communication skills.
- Experience driving change and delivering customer-centric solutions.
Senior Service Manager – Insurance Claims
Are you an experienced leader with a passion for driving strategic and operational excellence in insurance claims? This is a key senior role responsible for balancing a best-practice claims experience with strong risk and compliance oversight. A leader of leader’s role you will play an instrumental part in shape the development of insurance claims services, ensuring alignment with industry expectations and regulatory obligations.
As the 2ic to the Head of Insurance, you’ll support managers oversee key transitions and projects, and ensure seamless delivery of operations. You’ll also play a pivotal role in implementing and evolving the Insurance Strategy, taking ownership of claims, underwriting, and the insurance claims contact centre.
Key Responsibilities
- Partner with senior leaders to shape and execute strategic priorities.
- Champion continuous improvement, challenging existing practices to enhance claims processes.
- Build strong stakeholder relationships
- Adapt to a fast-paced, evolving environment,
- Drive innovation, integrating new technology and process enhancements.
- Ensure an exceptional claims experience remains at the heart of all operations.
- Oversee compliance with industry regulations, authority limits, and internal standards.
- Manage budgets and workforce planning
- Support and guide team leaders in people management and development.
- Provide leadership training and development opportunities for future growth.
- Foster a high-performance, collaborative culture.
Desired Skills
- 5+ years of operational leadership experience in Life Insurance.
- Proven ability to engage senior stakeholders and lead high-performing teams.
- Strong leadership, problem-solving, and communication skills.
- Experience driving change and delivering customer-centric solutions.
