Dispute Case Manager

Dispute Case Manager (Complaints)

Superannuation | Contract | Melbourne
We’re supporting a leading superannuation organisation through a busy period within their complaints and dispute resolution function.

They’re looking for an experienced Dispute Case Manager to step in on a contract basis and take ownership of complex member complaints from start to finish.

This is a hands-on role where your work will genuinely influence outcomes for members.

The role

You’ll manage a portfolio of complaints and disputes, working through each case with care, structure and sound judgement.

• End-to-end management of complaints, from initial review through to resolution
• Investigating complex superannuation and insurance-related matters
• Working closely with internal teams, insurers and stakeholders to gather information and progress outcomes
• Drafting clear, balanced and well-supported response letters
• Supporting escalations, including cases that move through external dispute channels
• Identifying common themes and opportunities to improve processes and member experience

About you
You understand complaints handling in a regulated environment and are comfortable managing complexity.

• Experience in complaints, disputes or case management within superannuation, insurance or financial services
• Strong investigation and problem-solving capability
• Clear and confident written communication skills
• Familiarity with regulatory complaint frameworks and dispute processes
• Ability to manage competing priorities and work through sensitive situations with care
• High level of attention to detail and a calm, considered approach

What’s on offer

• 6-week contract with potential to extend
• Melbourne-based opportunity
• Competitive daily rate
• Supportive, collaborative team environment

If you enjoy the investigative side of complaints and want a role where fairness, judgement and real member impact matter, this is a great contract to step into.