Customer Service Specialist

Join this dynamic team as a Customer Service Specialist for an award-winning Superannuation Fund. You’ll play a crucial role in assisting their members via inbound contact support, delivering exceptional service and guidance

This is an opportunity to join a well-established Industry Superannuation Fund where you’ll help members make the most of their super through clear guidance, support and outstanding service, while building a genuine long-term career.

The role focuses on assisting members with enquiries, providing information, resolving issues and delivering a simple, helpful member experience. 

 Key Responsibilities:
 

• Provide a first-class support service to existing members across an array of general inquiries.
• Answer inbound calls and written queries from current and potential members and employers, as well as authorized third parties, regarding the fund’s superannuation products.
• Work closely with the administration and superannuation team to support internal and external stakeholders.
• Deliver simple and helpful experience through effective handling of member enquiries through various service channels, including phone, email, social and web chat
• Promote member retention and satisfaction by identifying and understanding member needs, and undertaking problem solving and analysis to provide appropriate resolution to their enquiry
• Provide factual, accurate and consistent information to customer enquiries

 
We’re looking for people who bring:

• Experience in a customer service or contact centre environment. 
• Strong communication and active listening skills.
• A genuine passion for helping people.
• Confidence learning new systems and processes.
• Problem-solving ability and a solutions-focused mindset. 
• The ability to manage multiple priorities in a fast-paced environment.
• A positive, team-oriented approach and commitment to ongoing learning.
• Financial services experience will be highly regarded but is not essential.

Why People Stay

This is an organisation that invests in its people, offers genuine career progression and provides ongoing development opportunities as you grow your career.

Whether you’re already working in financial services or looking to break into the sector, you’ll be supported by experienced leaders, comprehensive training and a culture that values collaboration and continuous learning.

Apply Now If you’re looking for a customer-focused role with long-term career potential and the opportunity to join a supportive, high-performing team, we’d love to hear from you.